Questions about printing ~

Q: What printing method do you use?
Q: How does digital fine art printing work?
Q: What is Print On Demand?
Q: What is the price of printing?
Q: Can I make an edition of my art prints and photos?
Q: What is a Certificate of Authenticity?
Q: Do you have a minimum order?
Q: How large of a print can you make?
Q: What substrates do you print on?
Q: What kind of files do you need for printing my work?
Q: What is your turnaround time?
Q: How do I reorder prints?

All about photography / scanning ~

Q: Can I photograph my own art? I have a good digital camera.
Q: What is the largest size you can photograph?
Q: What equipment do you use?
Q: Can I wait while you photograph? or do I leave my art with you?
Q: Do you do location photography scanning?
Q: What file format do you save the art scans?
Q: How long do you store my digital files and file proofs?
Q: What is your copyright policy?
Q: What does it cost?

Artist Online Print Gallery ~

Q: Can I sell art and photograph prints in the gallery?
Q: How does the gallery work?

Purchasing art prints ~

Q: Do I have to register with Inkdrop Arthaus to purchase from your website?
Q: How can I see how a print will look in my house?
Q: How do I buy items from Inkdrop Arthaus?
Q: What form of payments do you accept?
Q: My print hasn't arrived yet, when can I expect it?
Q: What if the print I purchased isn't what I expected?
Q: What if the print I purchased was damaged in shipping?

PRINTING
Q: What printing method do you use?
A: Inkdrop Arthaus makes fine art prints utilizing the Giclée printing method. What is a Giclée print, you ask? It is a digital print on acid-free, archival paper (i.e. watercolor, canvas, etc) that is imaged using fade-resistant inks that are sprayed onto the media. A giclée print does not have to be on canvas. You can call it a giclée or a fine art ink jet print, both are acceptable today--it all depends on how you want to market your prints.  It is a french term and is pronounced gee-KLAY. - BACK TO TOP

Q: How does digital fine art printing work?
A: We need to start with a high quality, professional digital file of your art.  If you already have one you can upload the file here or contact us to make arrangements to get the file to us another way.  If you are preparing the files yourself please take a look at the file information for help. If you need Inkdrop to photograph your art, call to set up a time to bring it in.  After we have your digital file, the next step is the most extensive, we do the in-house proofing to your original. Many adjustments are made to the digital file with side-by-side comparisons until we feel we have the best print match. We then print an 8x10ish sized print for you to look at and approve tone and color (it remains our property and is stored as a match print). After your approval of the match proof, we make your print orders with the highest attention to detail.
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Q: What is Print On Demand?
A: Print on Demand (POD) is a printing technology and business process in which copies are not printed until an order has been received. Allowing fine art prints to be printed singly or in small quantities. It is a nice method to use so that you won't be stuck with inventories of prints that don't sell.
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Q: What is the price of printing?
A: Our printing prices are based on the square footage and the substrate of your print. Our fine art papers run from $8 to $14 per square foot.  Receive FREE paper swatches with prices here.
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Q: Can I make an edition of my art prints and photos?
A: Yes, you can have your prints made as limited edition or open edition.  If you decide on limited edition you will need to keep accurate records of how many prints are made, then faithfully stick to the limit once the limit is printed. Sign and number your prints with the edition number. With Print on Demand, creating a limited edition print series is very economical for you. Print only what you need, just keep good records.
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Q: What is a Certificate of Authenticity?
A: A legitimate Certificate of Authenticity or COA must originate from and be signed by either the artist who created the art, the publisher of the art (in the case of limited editions), a confirmed established dealer or agent of the artist (not a casual third party or reseller), or an acknowledged expert on the artist.  A legitimate COA must contain specific details about the art such as what the medium is (painting, sculpture, digital print, etc.), the name of the artist or publisher (or both), the art's exact title, dimensions, details of the edition size if it is a limited edition, and when applicable, the names of reference books or other resources that contain either specific or related information about either that work of art or the artist who produced it. The title and qualifications of the individual or entity that authored the certificate should also be included, as well as their contact information, and both contact information and qualifications must be verifiable.
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Q: Do you have a minimum order?
A: No, we will print whatever you need.
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Q: How large of a print can you make?
A: We print on rolls of paper. Our printers are 44" wide so you can have prints with the smallest dimension of 44". We can also tile images to print on wall materials to create large murals.
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Q: What substrates do you print on?
A: We print on a number of fine art papers; matte, photo, watercolor, rag and canvas. We also have other papers and substrates for any creative project you can come up with. Here is more information about our fine art substrates: Paper and Prices!
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Q: What kind of files do you need for printing my work?
A: If you will be uploading your files via the Upload page it would be best to send JPG files. We also accept TIF, PDF, PNG, EPS and PSD. We prefer you send us print files that are 300 ppi (pixels per inch) at the size at which they will be printed. Print files can be as low as 180 ppi and in most cases will still print well. But lower than that and we may recommend the file not be printed. Please save your images in the RGB color space with the Adobe1998 color profile.
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Q: What is your turnaround time?
A: Normally we try to turn orders around in 3-5 business days. Larger orders may take longer. Once we know what the order is and how much work we have in at the time we can give you a better idea of completion time.
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Q: How do I reorder prints?
A: Reordering is easy, just give us a call, write the order in an email, or if you have an account set up through the image uploader you can order prints right from your account page. We keep pretty good records of orders but it is still best to give as much detail as possible on what you are ordering, such as; print title, image size, paper size and substrate.
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PHOTOGRAPHY
Q: Can I photograph my own art? I have a good digital camera.
A: Your digital camera probably shoots very good pictures, but it takes a high quality lens, CCD sensors and high resolution capabilities to be able to capture the detail and sharpness needed to make a fine art reproduction.  You will also need proper lighting of the artwork to eliminate hot spots, glare, and falloff, all of which will appear in your image if not controlled. In order to make a good print you will need to have a color managed workflow to accurately match the colors of the original. If all of this information is confusing to you, you are better off having a professional with the proper equipment and "skills" photograph your art.
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Q: What is the largest size you can photograph?
A: We really don't have a limitation. If you can get it thru the door, we will photograph it. If you can't get it thru the door we will set up at another location. In order to get the largest file possible any artwork over 24" is photographed in multiple pieces and digitally stitched together.
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Q: What equipment do you use?
A: To get the most superior results in art reproduction, Inkdrop Arthaus utilizes a Betterlight Scanning Back. We marry the Betterlight Scan Back with a 4x5 viewfinder and optically superior lens. Art is one of the most challenging subjects to photograph correctly, requiring the proper equipment plus considerable skill and experience with lighting, exposure, and color management. You can trust Inkdrop Arthaus has the skills and experiences that gets you the finest digital files around.
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Q: Can I wait while you photograph? or do I leave my art with you?
A: All copy and fine art projects are left with us so that we can take the time needed to do the job correctly. Each art piece has its own setup parameters. It takes time to get it right, especially when it comes to color correction and proof matching. We are very particular at getting the match exact. We take care with your originals like they are our own. When the proofs have been approved you will be able to take your original art home.
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Q: Do you do location photography scanning?
A: Yes, we will travel to shoot your project. Of course, we would prefer to bring it to the studio so we can have full control of the time and surroundings. If you just can't bring it in, give us a call and we'll set it up.
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Q: What file format do you save the art scans?
A: We scan and save all of our digital files as RGB, uncompressed TIF files, with Adobe1998 color profile.
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Q: How long do you store my digital files and file proofs?
A: We store your high resolution digital files and proofs for as long as needed. We have four separate locations where we store the files for added security.
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Q: What is your copyright policy?
A: It is illegal to copy and reproduce photos and artwork that has a copyright owned by someone else. Copyright is owned by the artist and only they have the right to give permission to have it reproduced. In some cases older art work is no longer copyright protected, and the owner is free to do what they want with the artwork. Collectors also want high quality art scans of valuable artwork for archival and insurance purposes, which is a legitimate use.
In regards to the digital files, the artist maintains complete copyright over their images. We make no claims over the files and we keep the work confidential. We never print images without permission from the copyright owner.
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Q: What does it cost?
A: Photography for art reproduction starts at $50 per scan. Oversize art has added charges and there are quantity discounts. Photo scanning for restoration, documentation and projects other than fine art reproductions will need to be quoted.
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Artist Online Print Gallery
Q: Can I sell art and photographic prints in the gallery?
A: Yes, as long as Inkdrop Arthaus has a print ready, high quality digital file and proof on file.

Q: How does the Inkdrop Gallery work?
A: The Inkdrop Gallery is a division of Inkdrop Arthaus. Qualified artists pay a yearly fee of $60 to have a gallery page. 

You only need to tell us how much you want to make per print and we add that to the printing costs and the transaction fees to get to the retail price. 

You will be the most successful if you market your gallery page and art via social media and other promotional vehicles.

When a print is purchased, Inkdrop Arthaus prints, finishes, ships, and follows up with the buyer. You will receive a notification via email of the order. You need not do anything.  You receive your payment from the sale 5-10 days after the order ships.
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Purchasing Art Prints
Q: Do I have to register with Inkdrop Arthaus to purchase from your website?
A: No, you don't need to register or become a member. When you purchase art prints, we gather the billing and shipping information needed to have a successful transaction. We will never share any of your contact information. Please read our privacy policy for full information.
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Q: How can I see how a print will look in my house?
A: Inkdrop Arthaus has a feature called: Wall Preview. You can find it on every print product page. Using this tool is a great way to see what the true dimensions are in relation to a certain wall space. The wall color feature is another way to get a good sense of how the work will appear in your room in that it allows the user to select from a wide palette of wall colors. This gives the work of art an added context that is important when selecting the right piece for your home.
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Q: How do I buy items from Inkdrop Arthaus?
A: Buying items on Inkdrop Arthaus is safe, easy and secure. Simply use our convenient shopping cart and we handle the rest.

Q: What form of payments do you accept?
A: We make it easy to purchase from us. We utilize Stripe as our credit card processor so we accept all major cards securely online. You can pay through Paypal if you have an account or care to set one up. If you are doing a local pick up, you can pay on pick up with cash, check or credit card.
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Q: My print hasn't arrived yet, when can I expect it?

A: If you have recently purchased from Inkdrop Arthaus and it has not arrived, please first check the tracking number assigned to the item. All prints sold through Inkdrop Arthaus are shipped with a tracking number. Your tracking number can be found in your shipping confirmation e-mail that was generated when we sent your item.

If your purchase does not yet have tracking information, we may still be in the process of packing and shipping the order. As soon as the order is shipped and we have the tracking information, you will be notified of this via email.

In the event that you don't receive the tracking information after 5 business days, please contact us for further information. Contact us here with shipping as the subject, give us your name, address, phone and order number.
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Q: What if the print I purchased isn't what I expected?
A: We have a 100% buyer satisfaction. If you were expecting something else or find the print doesn't match your decor you can return it for a full refund. Contact us with return requested as the subject, give your name, address, phone and order number.

Q: What if the print I purchased was damaged in shipping?
A: If you purchased an item and it was damaged during shipping, please Contact us right away so we can resolve the issue. We have a 100% buyer satisfaction.
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